Shipping policy
Processing time: Orders ship within [3–5] business days from California.
Shipping methods: Most small orders, including Mail Club, ship by standard stamped envelope through USPS. These don't include tracking. Larger orders ship with tracking via USPS, UPS, or FedEx, depending on size and destination. You'll get a shipping confirmation email when your order ships, with tracking if your order includes it.
Mail Club: Subscription orders ship [around the X of each month].
Delivery times:
- U.S. stamped envelopes: usually 3–7 business days after shipping
- U.S. tracked packages: usually 2–5 business days, depending on the carrier
- International orders: usually 1–4 weeks, depending on the destination and customs
International orders: We ship worldwide. Customers are responsible for any customs duties, taxes, or import fees charged by their country. Delays caused by customs are outside our control.
Lost or delayed orders: If your U.S. envelope order hasn't arrived after 14 business days, or your international order hasn't arrived after 30 business days, email us and we'll reship it once at no charge. For tracked orders, contact us if tracking hasn't updated in 10 days.
Address accuracy: Please double-check your address at checkout. We can't replace orders sent to an incorrect address.