Refund policy

Because our stickers and decals are made to order, we don't accept returns. If your order arrived damaged, misprinted, or wrong, email us at hello.rareruby@gmail.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or a refund.

Subscriptions: See our Subscription Cancellation Policy for refund terms on Mail Club charges. 

Refunds go back to your original payment method within [5-10] business days

Shipping Policy

Orders ship within [3-5] business days from California via USPS. Once your order ships, you'll get an email with tracking. 

Mail Club: Subscription orders ship on the 29th of each month 

Shipping methods: Most small orders, including Mail Club. Ship by standard stamped envelope through USPS. These don't include tracking. Larger orders [or orders with tracked shipping selected at checkout] ship with USPS tracking, FEDEX, UPS

Lost or delayed packages: Stamped envelopes usually arrive within 3-7 business days , but delays happen. If your order hasn't arrived after 15 business days, email us at hello.rareruby@gmail.com and we'll reship it once at no charge or Issue a full refund. For tracked orders, contact us if tracking hasn't updated in 10 days.

Please double-check your address at checkout; we're not responsible for orders sent to an incorrect address.